Shipping & Delivery

Oud Supplies Limited
23 Saint Helier Avenue, Morden, SM4 6HY, United Kingdom
📞 +44 7570 426616 · ✉️ orders@oudsupplies.co.uk

Our Shipping Commitment

At Oud Supplies Limited, we understand that your order matters — whether it is a single bottle of oud oil for personal use or a bulk consignment for your retail business. Every order is carefully inspected, securely packed, and dispatched from our warehouse in the United Kingdom.

Fragile items such as glass bottles, attars, and oils are packed with protective cushioning and sealed to prevent leakage during transit.

Order Processing & Dispatch Times

Order Placed	Dispatched By
Before 2:00 PM Monday – Friday	Same working day
After 2:00 PM Monday – Friday	Next working day
Saturday, Sunday & UK Public Holidays	Next working day

Please note: Processing times are separate from delivery times. During peak periods (Ramadan, Eid, Black Friday, and December), dispatch may take up to 2–3 working days. We will notify you by email if there is any delay with your order.

UK Delivery

We ship to all addresses within England, Scotland, Wales, and Northern Ireland.

Service	Estimated Delivery	Cost
Standard Delivery (Tracked 48)	2–3 working days after dispatch	£30
Express Delivery (Tracked 24)	1 working day after dispatch	£50
Free Standard Delivery	Orders over £250	FREE

Orders placed on a Friday after the cut-off will be dispatched the following Monday.
Delivery to the Scottish Highlands, Islands, and Northern Ireland may take 1–2 additional days.

European Delivery

Zone	Countries	Estimated Delivery	Cost
EU Zone 1	Ireland, France, Germany, Belgium, Netherlands, Luxembourg	3–5 working days	£30
EU Zone 2	Spain, Italy, Portugal, Austria, Denmark, Sweden, Finland, Poland, Czech Republic	4–7 working days	£50
Rest of Europe	Norway, Switzerland, and other non-EU countries	5–8 working days	£80

International Delivery

We ship worldwide. Delivery times and costs are calculated at checkout based on the destination country and parcel weight.

Region	Estimated Delivery	Cost
Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain)	5–8 working days	Calculated at checkout
North America (USA, Canada)	6–10 working days	Calculated at checkout
Asia & Oceania (India, Pakistan, Singapore, Malaysia, Australia, NZ)	7–12 working days	Calculated at checkout
Africa & South America	10–15 working days	Calculated at checkout

Customs, Duties & Import Taxes

For all international orders:

Your order may be subject to import duties, customs fees, and local taxes levied by your country’s customs authority once the parcel reaches your destination.
These charges are the responsibility of the recipient. Oud Supplies Limited has no control over these fees and cannot predict their amount.
Customs policies vary widely between countries — please contact your local customs office for further information before placing your order.
If a parcel is refused at customs or returned to us due to unpaid duties, a refund will be issued for the product value only. Original shipping costs are non-refundable.

Order Tracking

Every order is shipped with a tracking number, which you will receive by email as soon as your parcel is dispatched.
To track your order, please visit our Track Your Order page and enter:

Your Order Number (found in your confirmation email, e.g. #1234)
The email address used to place the order

You will be shown your current order status, dispatch date, and live tracking details. No account or login is required.
⚠️ Please allow up to 24 hours after dispatch for tracking information to become active, as carrier systems require time to update.

Lost, Delayed, or Damaged Parcels

If your order has not arrived

Check the tracking link in your dispatch email first.
Contact your local depot or sorting office — parcels are sometimes held for collection.
If your parcel is still missing 3 working days after the estimated delivery date, please email us at orders@oudsupplies.co.uk with your order number.

If your order arrives damaged

Please photograph the parcel and its contents before opening fully where damage is visible.
Report any damage to us within 48 hours of delivery.
We will arrange a replacement or full refund once the issue is confirmed with the carrier.

Incorrect delivery address

Please double-check your address at checkout. We are unable to redirect a parcel once it has been dispatched.
If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. A second shipping charge will apply.

Wholesale, Bulk & Trade Orders

We supply retailers, distributors, and trade buyers with bulk quantities of our products. Trade orders are shipped using freight services with full pallet or part-pallet options and tailored delivery schedules.

For wholesale pricing, minimum order quantities, and freight quotations, please visit our Dealer Application page or contact our trade team directly at orders@oudsupplies.co.uk.