Privacy Policy

Last Updated: November 7, 2026

1. Introduction

This Privacy Policy explains how Oud Supplies Limited (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, https://oudsupplies.co.uk/, make a purchase, or interact with our services.

We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (Data Controller)

Oud Supplies Limited is the “data controller” responsible for your personal data.

Company Name: Oud Supplies Limited
Registered Office: 23 St. Helier Avenue, Morden, England, SM4 6HY
Contact Email: orders@oudsupplies.co.uk
Contact Phone: +44 7570426616

3. What Personal Data We Collect

We may collect and process the following types of personal data about you:

Identity Data: First name, last name, and company name (if applicable).
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details. Please note that all payment transactions are processed through a secure third-party payment gateway, and we do not store your full card details on our servers.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To Fulfil a Contract: To process and deliver your order, manage payments, fees, and charges, and collect and recover money owed to us.
To Manage Our Relationship With You: To notify you about changes to our terms or privacy policy and to ask you to leave a review or take a survey.
To Improve Our Website and Services: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To Run Our Business: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

5. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

Performance of a Contract: When we process your order and manage your account.
Legitimate Interest: To improve our services, conduct analytics, and ensure the security of our website. We ensure your rights are protected and do not override our legitimate interests.
Consent: For sending you marketing communications via email (where we have obtained your explicit consent). You can withdraw this consent at any time.
Legal Obligation: To comply with tax, accounting, and other legal requirements.

6. When We Share Your Personal Data

We may share your personal data with the following categories of third parties for the purposes set out in this policy:

Service Providers: Companies that provide IT, system administration, and payment processing services.
Delivery Partners: Couriers and postal services to deliver your orders.
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

We do not routinely transfer your personal data outside the UK. However, if we ever need to transfer your data to a country outside the UK, we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as using standard contractual clauses approved by the UK government.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request Access to your personal data.
Request Correction of the personal data we hold about you.
Request Erasure of your personal data.
Object to Processing of your personal data.
Request Restriction of Processing of your personal data.
Request Transfer of your personal data.
Withdraw Consent at any time (where we are relying on consent).

If you wish to exercise any of these rights, please contact us at orders@oudsupplies.co.uk.

11. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy (which should be a separate page or section).

12. How to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) , the UK’s supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

ICO Website: https://ico.org.uk/
ICO Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.